After reaching Stadia With various issues and bugs, a user’s experience with Journey to the Savage Planet has resulted in one of the most surreal situations in recent industry. Behind the closure of Stadia Games and Entertainment, it seems that the creators they can’t take care of the problems of your game.
Though Google I buy Typhoon Studios to end of 2019 it was not until this very February that the remarkable Journey to the Savage Planet he has landed on the platform. After a launch that included crashes and frozen screens, users started sending messages to Stadia support looking for a solution.
Unfortunately bad luck has meant that, in the middle of that mess, Google has decided to close Stadia Games and Entertainment, a self-developed group that included the Typhoon Studios team.
From Stadia to Google, from there to 505 Games and back again
From here begins the journey of messages with Stadia, 505 Games and Typhoon Studios in which no one seems to want to take over the problem.
“I just spoke to Stadia support for the second time since I had the issue and have let the agent know that others are also having the same issue with no possibility of contacting the developer.
After looking at it with his supervisor he has returned to tell me that the problem is known and they are working on it. I’ve also let him know that it would be great to be able to have some kind of update or knowledge that this was an issue and was being worked on, but I don’t think we’re going to get that kind of communication.
You may or may not take his word for it, but at least I got a response other than “contact the developer”.
On Twitter, the complaints have moved along similar lines, where they have continued to create the same doubts with responses like this from Stadia:
Thanks for the details. We’re aware of this and our team is diligently working with our partner publisher on a fix. We’d suggest keeping an eye on our social channels for updates. We appreciate your patience!
– Stadia (@GoogleStadia) February 21, 2021
“Thanks for the details. We are aware of the problem and our team is working with the distributor to fix it. We suggest that you stay tuned to our official channels for any updates. Thanks for your patience!”
The doubt about the distribution of the game begins to generate a stir and, in the face of successive messages, from Typhoon Studios they do not answer, since Stadia invite you to speak with the game distributor and from 505 Games remind this user of Reddit that, in fact, the distribution of Stadia version is from Google, it is not theirs.
“Please note that the distributor for Journey to the Savage Planet for Stadia is in fact Stadia Games and Entertainment, and unfortunately we are unable to help with these types of issues. We suggest contacting Stadia support again inform them that they are the distributor of the Stadia version of Journey to the Savage Planet.
Please also let your agent know that Typhoon Studios, the developers of Journey to the Savage Planet, were acquired by Google Stadia in 2019, which means they should have more information on all of this. “
The response from 505 Games is the last link in a chain of messages and emails that ends up causing Google support by asking the user that, since it is a problem that “it only happens with a game“, should contact the dealer of the same.
It is not known what is the current situation of the workers of Stadia Games and Entertainment in general, and the former members of Typhoon Studios in particular. In the closing announcement Phil Harrison He assured that the intention was to relocate most of them in other positions of the company and that some exclusive ones would continue ahead.