Consumers in the month of December have bought more than usual through the online channel, but this does not mean that they will keep all the packages. In fact, BizReport has shared a ShipStation study where they collect data like that 69% of shoppers say they will make more holiday gift returns this year than in 2019.
Walmart has tried to get ahead of the problems that can be created by increasing returns; as logistics services could collapse. Therefore, it has made the decision to partner with FedEx, which will be in charge of pick up packages at houses for free.
Carrier Pickup by FedEx is the new service that allows buyers to return an item without leaving home. Customers will be able to drop a package directly at their doorstep for FedEx delivery drivers to collect.
To access the service, all customers have to do is start the return process on the Walmart website, select a date to pick up their item, print and attach a shipping label. Then you drop off the item for FedEx to pick it up and you’re done. People who have a printer at home can take the package directly to a FedEx location, where they will handle the return process.
Walmart continues its competition against Amazon
The American chain has not been the first to offer this type of service. Amazon has an alliance with UPS for returnsThe difference is that Marketplace buyers have to go to an office to deliver the packages, they cannot leave them at the door of the house.
- Most items shipped between October 1 and December 31, 2020, can be returned until January 31, 2021.
- Additionally, Amazon has partnered with UPS, physical vendor locations, Hub Locker and Amazon Hub Locker +, Whole Foods Market, and Kohl’s to have more package delivery points.
“Walmart’s returns process has historically been smoother than Amazon’s, due in part to the company’s vast network of physical locations, which has come in handy in 2020 when the pandemic has resulted in a flood of online orders. Now, with its new service and emphasis on making the returns process easier for customers, Walmart has one more edge in its e-commerce battle with Amazon.”Has shared the medium Business Insider.